Your terms and conditions of use

Australian Postage 
Orders are usually dispatched from Vivianna's in the Blue Mountains, NSW within 1-2 days, however orders may take up to 4 days to dispatch during busy periods. Once dispatched Australia Post deliver orders within 1-7 days
$10 anywhere in Australia

FREE orders over $99

Please provide an address where you will be able to sign for deliveries. Alternatively, a card will be left for pick up at the Post Office. *We can deliver to all business, residential and PO Boxes

*If you request to have your package left  (without signature) please be aware that this is at your own risk. We do not replace missing parcels if there has been a signature opt-out and will provide the tracking number for you to follow up with Australia Post

International Postage
$20
Once shipped delivery usually takes 2-4 weeks but may take up to 6 weeks. CUSTOMS/IMPORT TAXES are the sole responsibility of customers

Payment Failure

Should your payment method fail we will notify you by email and then re-attempt payment within 5-10 days, then close the order if unsuccesful

Australian Returns

If you are not satisfied with the product you have purchased from viviannas.com.au return it within 10 days of receipt and we will replace it or refund your purchase cost. 

Post back is at customer cost

International Returns

We are unable to accept the return of unsuitable items from international customers. Please contact us if you receive an item that is faulty.

Can my order be changed?

An order can only be cancelled/changed up to the point it is despatched. Contact us by phone before the goods have left our control. You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with or Returns Policy above

Contact

EMAIL:  viviannascreations@gmail.com

PHONE: 0414 641284 or 02 47841738

RETURNS ADDRESS:

8 Cook St, Leura. NSW 2780 Australia

Please quote your Sales Order number on all correspondence, thanks!